Returns & Exchanges Policy
At Skippy Home Australia, we want you to love your new home additions, which is why we offer a 30-day return window for most items in original condition. Please ensure all products are returned in their original packaging to qualify for a full refund or store credit.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Authorization number.
Pack with Care
Securely pack the items in their original boxes, ensuring all hardware and assembly instructions are included.
Ship to Warehouse
Affix the provided shipping label and drop off the package at any authorized Australian courier location.
Receive Your Refund
Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing