Frequently Asked Questions
Everything you need to know about shopping with Skippy Home Australia.
How long does shipping take within Australia?
We offer nationwide shipping across Australia. Orders are typically processed within 1-2 business days, with standard delivery taking 3-7 business days depending on your location. Regional areas may take slightly longer.
What is your return policy for home decor and furniture?
We want you to love your home. If you are not satisfied with your purchase, you can return most items within 30 days of delivery, provided they are in original condition and packaging. Please note that certain oversized items may incur a restocking fee.
Are your products covered by a warranty?
Yes, all Skippy Home Australia products come with a standard 12-month manufacturer warranty against defects in materials and workmanship to ensure your peace of mind.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options including Afterpay and Zip Pay.
Do you offer assembly services for furniture items?
Our furniture is designed for easy home assembly and includes detailed instructions. While we do not offer direct assembly services, our customer support team is available to assist you with any questions during the setup process.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.